FAQ know more



  • Why was my order canceled?
    • We will be unable to process your order/item if one of the following scenarios takes place:Order Verification - Wrong Phone Number
    • Our team was unable to reach you on your shared contact details.
    • Item not Fulfilled by Supplier
    • The item(s) you purchased were not delivered to us by the supplier on time.
    • The wrong country selected
    • Your order will not be processed if you have selected the wrong country page while placing it.
    • Payment on Hold
  • One of the item(s) has been canceled from my order, why?
    • we want to make sure that everything in your order is in perfect condition before sending it out to you.
    • Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality check, it doesn’t pass as it was not in a condition we would want you to have, and thus it gets canceled.
    • Please check the email updates from us as they will contain the latest information about your order and any refunds where applicable.
  • Do I need to pay any taxes on my orders?
    • All the payment details are included in the invoice, in such cases, you will be able to see the details


  • What is the average delivery time?
    • As we are located in Kuwait, we can schedule a delivery from the Vendor to your house in 2 to 5 days, however, most delivery happens within 3 days
  • Does the cost of delivery change based on my location?
    • We have a flat delivery charge rate of KWD1.750 per order in Kuwait
  • Is my purchase insured against lost or damaged?
    • In short words, yes.
    • we will ensure you are happy with yours perchance, for more information please visit our exchange and refund policy (link)
  • Can I track my shipment?
    • Once your order is confirmed you will receive a text that of confirmation, in the text you will get a link that enables you to track your order in real-time.
  • Can I reschedule a delivery?
    • Yes, we aim to ensure that our services are as convenient as possible to your schedule, just contact our customer support team on your Home screen or email us your request at help@my-mall.online
  • Can you pick up my exchange/refund request?
    • Again, that is a yes, however that is subject to charges depending on the case, for more information please visit our refund policy (link)
  • How can I change my shipping address?
    • For new orders just enter your new address as you complete the order
    • For undelivered order, you can contact our customer support team on the home screen or email us at help@my-mall.online
  • Do you deliver outside of Kuwait?
    • Yes, but before you make your order please contact the customer support team to assess you.


  • How can I know that my product is original?
    • We inspect all products advertised on our platform, to ensure that all products are original, we have a strict policy that prohibits Vendors from selling any knockoffs, if you have doubts about any product please contact the customer support team,
    • for more information please visit the refund policy (link)
  • Do you sell any products or you only work with vendors?
    • Both, we nitpick all our products to provide you with the best.
  • Do you have any warranty on products?
    • We take responsibility for our product, if you faced any issues with one of our products please contact the customer support team.
  • If I was not satisfied with a product, can I return it?
    • Yes, we will require the original invoice and that the product is in the original packaging for more information please visit the refund policy (link)
  • Can I buy a big quantity from you?
    • Yes, but first please contact the customer support team to confirm the availability of the items

Partner up

  • How much are the charges to become a seller?
    • It’s 100% free, for more information please read the Terms (link) on the page creation page.
  • Can I become a vendor?
    • Yes, we value all partnerships, go to become a seller (link)create an account,and agree to the terms of service, write a briefing about your store or send us an email at help@my-mall.online for more information.
    • want to learn more visit us at cybersolution-inc.com(link)and learn more about us.
  • do I need approval?
    • Yes, all partner requests are subject to approval, based on several factors such as
      • Product type
      • Brand
      • Duplication
      • Description
      • Product size

The above are some of the things we inspect before approving you to become a vendor

  • Can I cancel my account? And what are the charges for cancelation?
    • We hate to see you go but yes, you can cancel anytime, we require you to notify us via mail 48Hr in advance, and the cancelation is free you will be required to carry out any pending delivery if any.

If you have more questions or suggestions please contact us at the addresses below we always like to listen.