Dear customer, we at My Mall&cyber solutions-inc believe that customer service is the cornerstone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
Return & Exchange Policy
- You have the right to return or exchange items purchased from My Mall, a division of Cyber Solutions-INC within 14 calendar days of purchase under the following conditions:
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle, or does not match the specifications stated on Sheeel.com.
- Returned items must be in their original packaging with all their original content, including, but not limited to, accessories and manuals.
- Returned items (unless defective, fake, or fiddle) must be in a resalable condition.
- Food (unless expired at the time of delivery) and personal products such as, but not limited to, swimwear, underwear, newspapers, magazines, shaving equipment, and hygiene products are not eligible for returns.
- Items bought during promotions or on discount are not eligible for refunds.
- You have the right to receive your refund against returned items in the same form of payment made at the time of the original purchase. For example, if you bought items in cash you will receive your refund in cash.
- You have the right to receive your refund in full. We will not deduct any kind of transaction fees, such as visa/MasterCard/knet fees or processing fees, from your refund amount.
- You have the right to receive your refund within 10 calendar days of your original request.
- You have the right to exchange items purchased within 14 calendar days of purchase. Exchanged items must be in their original sealed packaging. We will offer you the value of the item in-store that will be valid for 6 months.
How to Process Your Return or Exchange
- Please contact our customer support team and they will asset you with your request,
- Requesting a pickup is subject to charges, depending on the case.
- however you can also drop the item your self and we will take care of the rest, for more information please contact the customer support team.
- Please allow us 10 business days to assess your return or exchange request.
- Only items that specify a warranty provider and a warranty time frame on the item product page at the time of purchase are eligible for warranty.
- Warranties do not cover faults caused by misuse, physical damage, water damage, software viruses, or the use of operating systems, programs, or accessories that are not genuine and/or not approved by the manufacturer.
- To benefit from any existing warranty, please provide the original invoice to the specified service center detailed below.
- If you were not satisfied with the response of any of the service centers, please get in touch with us and we will make sure you get the treatment you deserve.
- My Mall ships orders FrontLine Express(link)delivery network and, from time to time, we will use 3rd party logistics partners.
- Once you have received the order, we (or our logistics partner) will provide you the order invoice, and it will be a confirmation that you have received all items purchased in the order.
- If you are not present at the specified delivery address, we can deliver the order to any person at the specified address, and receiving the order will be a confirmation that you have received all items purchased in the order.
- If we (or our logistics partner) reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within 30 days after the day of purchase.
How to Contact Us
We are available to serve you and reply to your queries every day including holidays from 8 am to 8 pm. Here is how you can contact us: